formal photography

 

  • How are my professional portrait photos taken at the venue?

At your formal venue, we will have mobile photo stations available for you to have your professional photos taken. No bookings are required, sessions are complimentary and you are under no obligation to purchase the photos. Our roving photographer is available for special large group requests including friendship groups, form and subject class photos.

  • Will there be time for family photos?

Our photo studios will be open 1 hour before your formal event begins. We encourage you to bring your family members with you for photos at this time.

  • How do I view & order my formal photos?

Your photos will be available on our website 2 working days after your event. You will be required to register your email address with us before your event date. All information concerning your event, including login details to access your photos, will be sent to the email address you register. You can register now by going back to our Registration page and completing your details.

shipping

  • How long will my order take to be processed?

​Standard orders containing prints and digitals take 5-10 working days for processing. Specialty products may take longer and their timeframes do vary. Postage time is additional.

  • How are the photos delivered?

All orders are dispatched and handled by Australia Post under their delivery timeframes.  We offer the following postage options.

  • Standard Delivery within Australia - not trackable & delivered to your given address
  • Registered Delivery within Australia - trackable by consignment number & delivered to local Post Office
  • International Delivery outside Australia - trackable by consignment number

Under Standard Delivery Australia Post staff will determine how best to deliver your package. At times they may choose to leave a calling-card advising you to collect your package from the local post office. International Delivery timeframes do vary depending on the country's postal system. It is best to allow 2-4 weeks.

You may also collect your order directly from our Studio at Indooroopilly during our opening hours.

  • What if my photos are damaged in the mail?

All of our photo products are securely packaged including rigid support cardboard and are sealed in plastic. Should your goods be damaged in transit, please contact Elite Photographics as soon as you receive them.

archives

  • Do you keep archives of your Formal photos?

Your photos remain online for 6 months from the time of your event. After this, they are archived and kept in storage for a minimum of 3 years. Please contact us and confirm the date of the event and we will check our records for you.

  • How can I order photos from the archives?

 A $25 archive retrievel fee applies to all orders placed from our archives. If you have kept a record of your proofs, simply contact us and request an Archive Ordering Pack and confirm the event and the images you would like to order.

If you have not kept your proofs, then you are welcome to make an appointment to come into our studio and search our archive viewing files yourself.

If you are unable to come into the studio, than we can complete a Manual Search for you and provide the images as digital proofs. The fee for this service is $20. You can organise this service via our website by completing our Payment Page - selecting the Manual Archive Search from the menu. We will then email a search questionnaire for you to complete